The document defines the General Terms and Conditions of Visuel s.r.o., Vlarska 9A, 83101 Bratislava, Slovakia, registration number: 51452189, VAT: SK2120715388. The general terms and conditions are compiled in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce on the Market Act.
The website through which access to the purchase is operated by Visuel s.r.o., (hereinafter referred to as the provider).
The contractual relationship arises between the provider and a subscriber. A subcontractor of the company may also be included in the contractual relationship.
The General Terms and Conditions, together with the order for services via the website https://www.flowgo.co/ or by e-mail, have the nature of a contract concluded between the provider and the subscriber. In the event that the tenderer and the subscriber conclude an additional contract in writing, the general terms and conditions supplement the contractual provisions. In the event of any discrepancy, the individual provisions of the contract take precedence over the provisions of the General Terms and Conditions.
The price list of services is represented by the amounts published on the website https://www.flowgo.co/ and is an integral part of the general terms and conditions.
By completing the order for the performance of services from these general terms and conditions, the subscriber explicitly authorizes the provider to perform the ordered services.
The subscriber is obliged to pay all costs, including the associated tax liabilities.
The subscriber undertakes to settle all obligations to the tenderer before the commencement of the works.
Unless explicitly stated otherwise in the special offer or written contract between the subscriber and the provider, the contract shall be concluded for an indefinite period. The provider expressly reserves the right to change prices and other conditions for the use of services during the contract.
In the event that the subscriber cancels an individual order, the notice period is one (1) day. All services provided by the provider during the notice period are fully valid and are binding on the subscriber and it is obliged to pay the provider in accordance with the valid price list.
The provider undertakes to:
a) Perform its tasks professionally, with quality and with the care of a good expert and in accordance with applicable regulations, technical regulations, standards and norms provided for such work and taking into account all the specifics of the environment in which services are provided, taking into account good business practices and protecting reputation and the interests of the subscriber.
b) Carried out its obligations within the agreed deadlines specified in the correspondence between the provider and the subscriber.
c) Comply with applicable data protection legislation.
d) Inform the subscriber in writing form and in a timely manner about all circumstances that could affect or affect the proper and timely fulfillment of his obligations.
e) In the event that it is perceived that the product will not be completed within the agreed deadline, the provider is obliged to notify the subscriber, who must set an appropriate deadline for the elimination of the error, which is determined by agreement between the subscriber and the provider.
The subscriber undertakes to:
a) At the request of the provider and if it deems that the working conditions (time, staff, etc.) allow it, participate in the testing of new equipment and solutions.
b) Promptly provide the provider with all necessary information and materials for the smooth performance of services under this contract concluded by the contracting parties.
c) Keep the provider informed of any changes that in any way affect the implementation of this contract.
d) During the time of the agreed maintenance, provided everything necessary for the successful solution of possible problems (remote access, availability of equipment, etc.).
e) In the event of a misinterpretation of the product implementation, it undertakes to warn the provider immediately and allow it a reasonable time to rectify the problem.The provider is not liable for damage caused by reasons on the part of the subscriber. These reasons relate to improper use, accidental injuries, non-compliance with company instructions, etc.
The subscriber undertakes to inspect the work performed as soon as possible after the normal course of events and to notify the company immediately of any errors. If the hidden defect show up, the subscriber is obliged to inform the provider in no later than within fourteen (14) days.
Party in the contractual relationship shall be obliged to protect all personal data they access during the period of mutual cooperation, in accordance with the applicable Slovak legislation governing the protection of personal data and in accordance with Regulation (EU) 1016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation - GDPR).
Pursuant to Article 7 of the GDPR, the subscriber consents to the processing of their personal data for the purpose of implementing this contract. The subscriber is informed that the provider will process their personal data during the term of the contract and keep them for another five (5) years after the expiration of the contractual relationship.
The parties are liable for any damage resulting from the disclosure of data and information to a third party.
The General Terms and Conditions shall enter into force on 21. 4. 2023 and are valid until revoked or amended, published on https://www.flowgo.co/.
The subscriber and the tenderer agree to resolve any disputes arising from the General Terms and Conditions in an agreed manner.
If an amicable manner is not possible, the law of the Slovak Republic and the territorial jurisdiction of the registered office of the company for which the court in Bratislava has jurisdiction shall have exclusive jurisdiction over all disputes arising from the contractual relationship.
By any act that indicates the conclusion of cooperation with the company, the counterparty accepts the general terms and conditions and declares that it has had the opportunity to read them and agrees with them.